toyotaguy said:
oh yeah, if the client doesnt want to pay for a perfected finish, how are you supposed to give it to them? if you tell them it needs 3-4 steps, and they only want to pay for 2, then they get a 85-90% finish, which by the way, is more than fine for 99% of the population.
This is a very subjective matter.
Imagine this:
Customer insists that he/she can only pay up to xxx, and that equates to a 2-stepper and nothing more. This could leave behind loads of RIDS, or some minor swirls.....depends on the type of paint system on that car.You proceed with the job.
When it's finished, customer inspects car and starts inspecting VERY closely, disappointed that lots of his/her PROBLEMS are still there!!!!! I know you cd hv explained it beforehand. But human nature is such that, if that person is not a car lover and treats this once-in-a long time "polish/wax" job as a BIG thing...then he/she could hv a pre-conceived "fantasy" of how the car SHOULD look like after the job. Slurp!
But alas....their dreams/expectations did not materialise.
This customer will surely pay....but he/she won't be impressed, and certainly won't recommend you highly to others.
In short, they see the results as merely "okay". For some, they might be disappointed, but just to be nice, they smile, pay and leave.
Even worse, while doing this 2-stepper, the absolute nightmarish thing (for me) is to have visitors, friends, potential customers drop by.
These people are not familiar with detailing techniques, and when they see the car being worked on still having lots of scratches, they won't be impressed at all. You can see it on their faces. No ooohhs and ahhhs. If you hv to explain the basis of the job to everyone who sees the job, it might take up too much of your time.
Since 2 years ago, I AVOID these 2-steppers.
I only use 2-steppers to do routine "maintenance detailing" on my clients' car, and I stick a huge "basic maintenance detailing" on the windscreen.
IMO, the 2-stepper is bad for my professional image and my business's image.
When people drop by and see a finished black car, they often go close and inspect. If u hv those high-bay lights switched on, it attracts them even more. Human nature.
I wanna impress them. No stories need to be told to them. The truth is what they see.
If I hv to do a 2-stepper on a car that I've never extensively detailed before, (perhaps a special request by a customer's friend etc), I'll do it quickly and cover the car up once the car is done, as I don't want anyone to see it and make any wrong conclusions.