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When do you consider a customer to be late, to the point where they have missed their appointment? 5 minutes? 15 minutes? 30 minutes? I will usually give them 15 minutes in case they have trouble finding me or get stuck in traffic or something. Without a phone call I think anything later...

Customer brought a black Ford Lightning to the shop yesterday for a full wet sand to get rid of some of the absolute worst peel I've ever seen. I know for a fact that this truck was painted at least 2 months ago. So I started sanding the peel on a fender with 1000 and the 1000 knocked the peel...

A dealer I do work for asked me if I had any "black wax" I could use to fill in some small chips and a bunch of stress cracks on a beat up VW Beetle. Anyone have any experience with these colored waxes? I think Turtle Wax has one? I usually would never use something like this but he just...

On or about Oct 13th, a news show on WFSB Channel 3 called Better Connecticut will be featuring my shop in a 3 - 5 minute spot. They will be coming out to my shop to shoot in a few weeks. They are going to let me talk about pretty much anything I want. So I'm looking for some input. I will...

I do alot of work for dealers in my area who use the cheapest bodyshops they can to fix their vehicles. Of course cheap work = bad work and tons of runs in the bedside of this F250 I'm doing a 1-step on right now (only the bed sides were resprayed). I have already made up my mind that I am not...

I was just contacted by a large dealership near Hartford, CT that is looking to outsource their detailing, but still keep it in-house. They are looking for someone to manage their detailing shop and employees, doing both inventory and customer details, basically give their headaches to someone...

Can anyone near Hartford or Danbury help me out with some ONR? Either borrow or buy some from you? I ordered some the other day expecting it to arrive within a few days, but UPS tracking says it won't be here till Monday! Last time it didn't take that long! So I need a bit to get me through...

Yep, this one takes the cake for me. Almost sent her down the road but I figured it would make for good before and after shots lol. after

I just had a customer call about getting an interior detail. She said she has spider problems because she parks under a tree and the spiders must crawl in through the vents or somewhere else. She wants me to do a thorough cleaning to make sure the spiders are not attracted to something in the...

Tools Plus in Waterbury, CT has the 7424XP for $119. This is not a sale price, it's their everyday price. Porter-Cable 7424XP Car Buffer / 7424 XP Polisher

My PC 7424XP quit working today halfway through a detail. It stumbled a couple times just like a car running out of gas and then just quit. Tried it a couple hours later and it worked but was running a bit weak. Anyone know what the problem may be? brushes? Is it something I can service...

I just recently started to look into sending press releases to local papers. I emailed one last Friday and they printed it today (small weekly paper). So if you haven't already looked into doing this for your business, do it! Mine got printed on page 4 with a big headline and also got posted...

Does anyone use this product and know where I can get it? Odor Germ and Allergen Free Driving

This PT Cruiser sat under a tree for too long and received major etching from sap and bird droppings. I was hired by a dealer to see what I could do for what they were willing to pay me. The dealer was amazed at what I was able to do and stay within their budget. Process: Wash with ONR...

Last Friday I had a customer come in for an interior detail. Apparantly she brought it to a dealer the day before and they did a horrible job, so she wanted me to fix what they screwed up. Her main complaint was a bad vacuum job and fingerprints and smears everywhere, which there was. I could...

I'm working on putting together a new website. So far I'm very pleased with the way it's coming out. It's been slow progress as I'm learning how to use Wordpress as I go. I'd like to get some feedback on the overall look, navigation, etc. Explicit Details Auto Appearance I will be...

I'm doing a one-step on a '99 Chevy S10 pickup for a dealer on Wednesday. The truck sat for a while under trees and sap dripped all over it. They cleaned it up pretty well but there is still old sap between the cab and bed of the truck. It's pretty nasty between there and not much space to...

I use ONR for all my washes but I was thinking about putting a small water tank and an electric pressure washer in my truck for any customers who want their undercarraige washed, and for pre-rinsing real dirty vehicles. So my question is will an electric pressure washer pull the water from the...

Starting to get geared up for the spring time. I want to offer a "spring time detail" package and came up with this ad. This ad would most likely become my "winter protection" package in the fall after a little editing. Let me know what you think. Book your Spring Time Detail now...

This is a black '68 GTO that I did for a friend of mine to get the car ready for sale. The original goal was 100% correction, but he made a deal to sell the car before I was even 2 hours into the detail. So instead we decided to go for 80% - 90% correction, since 100% was not going to be...